Terms & Conditions

About Us This web site is owned and operated by Fly Model Cars who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Contact details:
Fly Model Cars
49 Churchill Way Lomeshaye Industrial Estate Nelson Lancashire BB9 6RT United Kingdom
Phone: 01282 612418
Fax: 01282 699737
Email: info [at] flymodelcars [dot] com
VAT Registration Number: GB693452607

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping from outside of the UK, place your order and your card company will convert the transaction to your local currency.

We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged for until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling Orders recieved by 5.30 pm on a normal working day will usually be despatched the next working day but time will not be of the essence unless agreed in writing. Delivery in instalments shall constitute separate contracts; you may not treat the contract as a whole as repudiated if we fail to deliver any particular installment

We use the following delivery services, Royal mail, Parcel Force, Fast Way. We add the postage & packaging costs to the total of the order placed. This is to ensure the customers get the best type of delivery possible depending on the size & weight of the order.

Postage Prices

UK

The tables below is produced as a guide only as weights of cars vary considerably. Parcels over £200 will be despatched free post. 1st Class & 1st Class Recorded mail are covered up to £36 only for loss or damaged during transit. Special delivery parcel are covered up to £250 for loss or damage during transit.

Cars

Average No of cars	Weight	1st Class	1st Class (Recorded)	Special Delivery	Courier
1	up to 500gr	£1.75	£2.65	£5.00	-
2	up to 750gr	£2.50	£3.25	£6.40	-
3	up to 1000gr	£3.00	£3.75	£6.40	-
4	up to 1250gr	£4.00	£4.75	£8.25	-
5	up to 1500gr	£5.00	£5.75	£8.25	-
6	up to 1750gr	£5.70	£6.45	£8.25	-
7	up to 2000gr	£6.40	£7.15	£8.25	-
	Over 2000gr	-	-	-	£8.95

Spare Parts

Value	Service	UK
up to £36 value	1st Class	£1.75
over £36 value	1st Class (Recorded)	£2.65

Europe

Average No of Cars	Weight	Signed for	Signed for (Insured)
1	up to 500gr	£6.50	£10.00
2	up to 750gr	£7.50	£11.00
3	up to 1000gr	£8.50	£12.00
4	up to 1250gr	£9.50	£13.00
5	up to 1500gr	£10.50	£14.00
6	up to 1750gr	£11.50	£15.00
7	up to 2000gr	£12.50	£16.00

For parcels over 2000gr (2kg) We will either send a second parcel up to 2000gr, or if it is cheaper;
use a Courier we will search for the best quote and use a courier. If you are unsure please email.

Signed for mail are covered up to £36only for loss or damage during transit.
Signed for Insured are covered up to £250 for loss or damage during transit

Rest of World (US & Japan, etc.)

Average No of Cars	Weight	Signed for	Signed for (Insured)
1	up to 500gr	£7.00	£10.50
2	up to 750gr	£9.50	£13.00
3	up to 1000gr	£12.00	£15.50
4	up to 1250gr	£14.50	£18.00
5	up to 1500gr	£17.00	£21.50
6	up to 1750gr	£19.50	£23.50
7	up to 2000gr	£22.00	£25.50

Delivery Schedule We aim to deliver your order right away. We will normally send your order to you in 2 business days. International orders are generally received 4-7 days.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges For orders made from the UK or the European Union, VAT is included in the advertised prices. For orders delivered outside of the EU VAT will be deducted.

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee We guarantee your satisfaction.

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01282 612418 (International +44 01282 612418) or fax us on 01282 699737 or write to us at 49 Churchill Way Lomeshaye Industrial Estate Nelson Lancashire BB9 6RT United Kingdom

Privacy Policy Fly Model Cars do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.